Books and physical products

Due to the nature of physical book products:

• Change-of-mind refunds are not offered.
• A refund or replacement will only be issued if your item arrives damaged or faulty.
• If your item arrives damaged:
  1. Email us at jowilcoxauthor@gmail.com within seven days of delivery.
  2. Include clear photos of the damage.
  3. Provide your order number.
  Once assessed, we will arrange a replacement or refund where applicable.

Digital products (if applicable)

If any digital products are sold on this website (such as ebooks, downloads or bonuses):

• All digital sales are final
• No refunds can be provided once the file has been delivered

Consumer guarantees

This policy does not limit your rights under the Australian Consumer Law.

Shipping policy

We ship orders with care and aim to get your book into your hands as quickly as possible.

Shipping location

We currently ship within:

• Australia

To purchase in other countries, please order through Amazon.

Processing time

Orders are typically processed within two to five business days of purchase. During busy periods, slight delays may occur.

Shipping timeframes

Delivery timeframes vary depending on your location. Standard Australia shipping: approx. 3-7 business days.

Shipping costs

Shipping costs are calculated at checkout and displayed before payment is finalised.

Tracking

We do not offer tracking.

Lost or delayed parcels

We are not responsible for delays caused by postal services; however, if your parcel appears lost, please contact us, and we will assist with the next steps.